Privacy Policy

How NomaPhone collects, uses, and protects your personal information

Privacy Policy

Last Updated: January 15, 2025

Introduction

NomaPhone (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using NomaPhone, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

  • Email Address: When you join our waitlist or sign up for NomaPhone
  • Payment Information: Credit card details processed securely through Stripe (we never store your card information)
  • Account Information: Name, phone number, and calling preferences
  • Communication Data: Call logs, duration, destinations, and timestamps

Automatically Collected Information

  • Usage Data: How you interact with our service, features used, and preferences
  • Device Information: Browser type, IP address, operating system
  • Cookies: We use cookies to improve your experience and analyze usage

How We Use Your Information

We use your information to:

  • Provide and maintain our calling services
  • Process your payments and manage your account
  • Send you service updates, security alerts, and promotional communications
  • Improve our services and develop new features
  • Comply with legal obligations and prevent fraud
  • Respond to your requests and provide customer support

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

  • Service Providers: Stripe for payments, Twilio/Telnyx for calling infrastructure, Brevo for email communications
  • Legal Requirements: When required by law, court order, or government regulations
  • Business Transfers: In the event of a merger, acquisition, or sale of assets

Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and data
  • Objection: Object to certain processing of your data
  • Portability: Receive your data in a structured, machine-readable format

To exercise these rights, contact us at privacy@nomaphone.com

Data Retention

We retain your information for as long as your account is active or as needed to provide services. Call logs are retained for 12 months for billing and support purposes.

Security

We implement industry-standard security measures to protect your information:

  • Encryption in transit (TLS/SSL)
  • Secure payment processing (PCI DSS compliant via Stripe)
  • Regular security audits
  • Access controls and authentication

However, no method of transmission over the internet is 100% secure.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure adequate safeguards are in place to protect your data in accordance with applicable laws.

Children’s Privacy

NomaPhone is not intended for users under 18 years of age. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy, please contact us:

GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA), you have specific rights under GDPR:

  • Legal Basis: We process your data based on consent, contract performance, and legitimate interests
  • Data Protection Officer: privacy@nomaphone.com
  • Right to Lodge Complaint: You may file a complaint with your local data protection authority

CCPA Compliance (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: What personal information we collect and how we use it
  • Right to Delete: Request deletion of your personal information
  • Right to Opt-Out: Opt-out of the sale of personal information (we do not sell your data)

To exercise your CCPA rights, contact us at privacy@nomaphone.com

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